Customer~ConneXion – Survey and Testimonial Management
It only takes one bad word to spoil a reputation. Unfortunately, bad press tends to get passed on a lot more than good press. Satisfied customers rarely talk about how happy they are, sales and marketing statistics have declared that a happy customer tells 3 people and an unhappy customer tell 3000.
That’s why we’ve built a reputation management system to make it easier for your satisfied customers to share their positive experiences about your Real Estate Office, strengthening your brand with personal recommendations from the people who matter the most.
Customer~ConneXion helps make it easy to collect testimonials. All you have to do is give Customer~ConneXion your customers’ basic information and we’ll send out a custom email from your Real Estate Office asking them for their thoughts and permission to publish their comments — we can even pull their Facebook or Twitter profile picture to use beside their testimonial if the customer agrees. It’s also an opportunity to find out directly what your customers think of you, and give dissatisfied customers the chance to talk to you directly rather than say slanderous things about you online.